Payments & Billing

Everything you need to know about payments on SpaceLoud.

Subscription Plans

SpaceLoud offers three subscription tiers for artists. All plans include a 14-day free trial.

Starter Plan

• Monthly: $20/month
• Annual: $15/month (billed $180 annually - save 25%)

Pro Plan (Most Popular)

• Monthly: $40/month
• Annual: $30/month (billed $360 annually - save 25%)
• Bonus: 10% discount on all campaigns

Premium Plan

• Monthly: $60/month
• Annual: $50/month (billed $600 annually)
• Bonus: 20% discount on all campaigns

All plans include:

• Access to all platform features
• Unlimited campaigns
• Payment protection
• Email and chat support

For Artists

When You're Charged

Regular Offers (influencer sends to you):

• You are charged immediately when you click "Accept"
• Payment goes into escrow until work is approved

Book Now & Counter-Offers:

1. When you send, a payment authorization hold is created (not charged)
2. Money is reserved but not taken from your account
3. If influencer accepts: Hold is captured (you're charged)
4. If influencer declines or you cancel: Hold is released (no charge)

Payment Methods Accepted

• All major credit cards
• PayPal
• Bank transfers (for annual subscriptions)

All payments are processed securely through Stripe.

Campaign Budgets

• Minimum per platform: $10
• Maximum per platform: $2,000
• Challenge minimum: $250

For Influencers

Platform Fee

SpaceLoud takes a 25% platform fee from influencer earnings. You receive 75% of the agreed amount.

This fee covers payment processing, platform maintenance, and support services.

Setting Up Payments

To receive payments, you must set up Stripe Connect:

1. Go to Settings → Payments
2. Click "Connect Stripe Account"
3. Complete Stripe's verification process
4. Link your bank account
5. Wait for verification (usually 1-2 business days)

When You Get Paid

Payment is released when:

• Artist approves all your submitted work
• OR the 48-hour auto-approval timer expires

Once released, payment goes directly to your Stripe Connect account.

Payment Timing

• Released immediately when work is approved/auto-approved
• Direct transfer to your Stripe Connect account
• Typically arrives in 2-5 business days

Tracking Your Earnings

In your dashboard, you can see:

• Pending payments (awaiting approval)
• In-progress work
• Completed payments
• Total earnings

The 48-Hour Timer

When you submit all your work, a 48-hour timer starts:

• If the artist doesn't review within 48 hours, work is auto-approved
• Payment is released automatically
• A 5-star rating is created automatically

This ensures influencers always get paid promptly.

Billing Issues

If you're having payment problems:

1. Check your payment method is valid and has funds
2. Verify your Stripe account is properly set up
3. Email hello@spaceloud.com with:
   • Your account email
   • Transaction or campaign ID
   • Description of the issue

Failed Subscription Payments

If your subscription payment fails, your account becomes past due. Here's what happens:

1. We automatically retry — We'll attempt to charge your card a few more times over several days
2. Access may be limited — While past due, you may not be able to use subscription features
3. Subscription may be cancelled — If all retry attempts fail, your subscription will be cancelled

Why did my payment fail?

Common reasons include:

• Expired or replaced credit card
• Insufficient funds
• Bank declined the transaction
• Card flagged by fraud protection

How do I fix this?

1. Go to Settings → Billing
2. Update your payment method with a valid card
3. Your subscription will be restored once payment succeeds

Note: If you're seeing messages about not having a subscription but you believe you're subscribed, your most recent payment likely failed. Update your payment method to restore access immediately rather than waiting for auto-retry attempts.

Need help? Contact hello@spaceloud.com