Getting Paid

Setting up Stripe Connect, understanding payouts, and tracking earnings.

Platform Fee

SpaceLoud takes a 25% platform fee from influencer earnings.

When you complete a booking, 25% goes to SpaceLoud and you receive 75% of the agreed amount. This fee covers payment processing, platform maintenance, and support services.

Setting Up Stripe Connect

You must set up Stripe Connect to receive payments.

How to Connect

1. Go to Settings → Payments
2. Click "Connect with Stripe"
3. You'll be redirected to Stripe's onboarding
4. Complete the verification process
5. Return to SpaceLoud once finished

What You'll Need

• Government-issued ID
• Bank account details
• Social Security Number (US) or equivalent
• Business information (if applicable)

Verification Timeline

• Most accounts are verified instantly
• Some may require additional documents
• Stripe will email you if more info is needed
• Typically 1-2 business days for full verification

Supported Countries

Stripe Connect payments are available in the following countries:

North America: United States, Canada, Mexico

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Asia-Pacific: Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Thailand

Middle East: United Arab Emirates

Not Currently Supported: Brazil, India, most of Africa, most of South America, and other regions not listed above.

If your country is not supported, please contact hello@spaceloud.com to discuss alternative payment options.

For the most up-to-date list, see Stripe's global availability.

How Payments Work

Payment Flow

1. Artist Books You - Payment is held in escrow
2. You Create Content - Complete and post your content
3. You Submit Work - Submit your social media link
4. Artist Approves - They review within 48 hours
5. Payment Released - Funds sent to your Stripe account

When You Get Paid

Payment is released when:

• Artist approves all your submitted work
• OR the 48-hour auto-approval timer expires

Either way, you get paid!

The 48-Hour Guarantee

If an artist doesn't review your work within 48 hours:

• Work is automatically approved
• A 5-star rating is created
• Payment is released to you
• This ensures you always get paid for completed work

Payment Timing

• Released immediately when work is approved/auto-approved
• Direct transfer to your Stripe Connect account
• Arrives in 2-5 business days (depends on your bank)

Tracking Your Earnings

Dashboard Overview

Your earnings dashboard shows:

• Pending - Work submitted, awaiting approval
• In Progress - Active bookings
• Completed - Paid transactions
• Total Earnings - Lifetime earnings on SpaceLoud

Payment History

View detailed history including:

• Artist name
• Campaign details
• Amount earned
• Payment date
• Transaction status

Troubleshooting

Payment Not Received

If your payment is delayed:

1. Check your Stripe Connect dashboard
2. Verify your bank details are correct
3. Look for any Stripe verification requests
4. Allow 2-5 business days after release

Still Missing After 5+ Days

Contact us at hello@spaceloud.com with:

• Campaign/booking ID
• Expected payment amount
• Date work was approved
• Your Stripe Connect account email

Can't Set Up Stripe Connect

If you're having trouble:

1. Check email for Stripe verification requests
2. Ensure all required info is provided
3. Try a different browser
4. Contact Stripe support directly
5. Email hello@spaceloud.com if issues persist

Stripe Opening in the Wrong Country

When connecting Stripe, some users notice it opens with a different country than expected (e.g., US instead of Brazil).

Why This Happens:

Your Stripe account country is determined when you first click "Connect with Stripe" based on the location in your SpaceLoud profile. Once created, Stripe accounts cannot change their country—this is a Stripe platform limitation.

This occurs if you:

• First connected Stripe without setting your country (defaults to US)
• Changed your SpaceLoud location after first connecting Stripe

How to Fix It:

1. Update your location in Settings → Edit Profile to your correct country
2. Go to Settings → Payments
3. Click "Disconnect Stripe" to disconnect your current account
4. Click "Connect with Stripe" again
5. Stripe will now open with your correct country
6. Complete the onboarding for your country

Important Notes:

• You must set your correct country before clicking "Connect with Stripe"
• Each country has different requirements (e.g., Brazil requires CPF, US requires SSN)
• If you've already received payments to your old account, contact hello@spaceloud.com before disconnecting

Work Submitted But No Payment

Check the status in your dashboard:

• Final Review - Waiting for artist (48-hour timer running)
• Revision Requested - Artist needs changes (resubmit)
• Completed - Payment should be in your Stripe

Tax Information

Your Responsibilities

• Keep records of all earnings
• You may receive tax forms (1099 in the US)
• SpaceLoud doesn't provide tax advice
• Consult a tax professional for guidance

Record Keeping

Download payment records from your dashboard for tax purposes.

Need Help?

For payment-related issues, contact hello@spaceloud.com with:

• Your account email
• Campaign or booking ID
• Description of the issue
• Screenshots if helpful

Response time: Typically within 24 hours.