Getting Paid
Setting up your payout method, understanding fees, and tracking earnings.
Platform Fee
SpaceLoud takes a 25% platform fee from influencer earnings.
When you complete a booking, 25% goes to SpaceLoud and you receive 75% of the agreed amount. This fee covers payment processing, platform maintenance, and support services.
Payout Methods
SpaceLoud offers three payout options: Stripe, Stripe Global Payments, and PayPal (in countries where Stripe isn't available, and in the UAE — see "Supported Countries" below).
| Method | Platform Fee | Additional Fee | You Receive | Timing |
|---|---|---|---|---|
| Stripe | 25% | None | 75% | Automatic, on approval |
| Stripe Global Payments | 25% | None | 75% | Automatic, on approval |
| PayPal | 25% | None | 75% | Weekly (processed Fridays) |
What's the difference between Stripe and Stripe Global Payments? Both are powered by Stripe with no extra fees. Stripe (Express) is available in 43 countries and gives you access to a full Stripe dashboard. Stripe Global Payments extends support to dozens of additional countries where Stripe Express isn't available, paying directly to your local bank account.
Example:
- $100 booking → You receive $75 with any payout method
Why is my payout less than the campaign price? The amount shown on a campaign or offer is the total price the artist pays — your payout is always 75% of that after SpaceLoud's 25% platform fee. For example, a $20 booking pays you $15, not $20. Your dashboard's earnings total already reflects your 75% share.
"My dashboard shows I got paid, but I don't see the money." Earnings are marked as paid once the artist approves your work — but funds can only be sent out once you have a payout method connected. If you haven't connected Stripe or PayPal yet, go to Settings → Payments and connect one now; your existing earnings will be paid out once it's set up.
Setting Up Stripe (Recommended)
Stripe is the recommended payout method. When you connect, SpaceLoud automatically selects the right Stripe option for your country — either Stripe Express or Stripe Global Payments.
How to Connect
- Go to Settings → Payments
- Click "Connect with Stripe"
- Confirm your country in the popup
- You'll be redirected to Stripe's onboarding
- Complete the verification process
- Return to SpaceLoud once finished
What You'll Need
- Government-issued ID
- Bank account details
- Social Security Number (US) or equivalent tax ID
- Business information (if applicable)
Verification Timeline
- Most accounts are verified instantly
- Some may require additional documents
- Stripe will email you if more info is needed
- Typically 1-2 business days for full verification
Supported Countries
SpaceLoud supports Stripe payments in 110 countries across two tiers:
Stripe Express Countries (43 countries)
These countries get the full Stripe Express experience with a Stripe dashboard:
North America: United States, Canada, Mexico
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Asia-Pacific: Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Thailand
Middle East: United Arab Emirates (see note below — UAE creators should use PayPal instead)
Note for UAE creators: Stripe requires business paperwork (a trade license and VAT registration) that most individual creators can't provide, so Stripe Express isn't a usable option in practice. If you're in the UAE, skip Stripe and set up PayPal instead — see "Setting Up PayPal" below.
Stripe Global Payments Countries (67 additional countries)
These countries receive payouts directly to a local bank account via Stripe Global Payments:
Americas: Antigua and Barbuda, Argentina, Bahamas, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Jamaica, Panama, Peru, Saint Lucia, Trinidad and Tobago
Europe: Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Iceland, Moldova, Monaco, North Macedonia, San Marino, Serbia, Turkey
Asia-Pacific: Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Kazakhstan, Laos, Macau, Mongolia, Pakistan, Philippines, South Korea, Sri Lanka, Vietnam
Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia
Africa: Algeria, Angola, Benin, Botswana, Côte d'Ivoire, Egypt, Ethiopia, Gambia, Ghana, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Namibia, Niger, Rwanda, Senegal, South Africa
Not in a Supported Country?
If your country isn't listed above — including Brazil, Ukraine, Bolivia, Chile, Paraguay, Montenegro, Vatican City, Gabon, or Nigeria — you can still get paid via PayPal. See "Setting Up PayPal" below. You can also contact hello@spaceloud.com to discuss options — we're always working to add more countries.
How Do I Know Which Type I Have?
You don't need to choose — SpaceLoud automatically selects the right option based on your country:
- If your country supports Stripe Express, you'll get a Stripe Express account with a full dashboard
- If your country supports Stripe Global Payments, you'll see a notice during setup that says "Payments to your country use Stripe Global Payments"
- Your payment settings page will show either "Stripe" or "Stripe Global Payments" so you always know which type you're using
Setting Up PayPal
PayPal is available in countries where Stripe isn't supported, and in the UAE, where Stripe is technically listed but requires business paperwork individual creators can't realistically provide. In every other Stripe-supported country, you'll use Stripe — the PayPal option won't appear in your settings.
How to Connect
- Go to Settings → Payments
- Enter your PayPal email address
- Save your settings
- You're all set!
How PayPal Payouts Work
PayPal payouts are sent weekly rather than instantly:
- Your earnings are tracked as soon as your work is approved
- We process the PayPal queue every Friday — any earnings approved before then are sent to your PayPal email
- After processing, payments can take up to 7 days to arrive
- Make sure the email you enter matches your PayPal account exactly
- You'll receive a confirmation email as soon as your PayPal payout is sent, showing the amount and where it's headed
If We Couldn't Send Your PayPal Payout
If PayPal rejects a payout — for example, there's no PayPal account on the email you gave us, the account is limited, or PayPal can't pay accounts in your country — an amber "We couldn't send your payout" notice appears above your owed list on Settings → Payments. It explains the reason in plain words, and your money stays safe — you're still owed the full balance.
Once you've fixed it (for example, by updating your PayPal email), type what you changed into the box and click Send update. We'll try your payout again. You can click Edit to change your message any time until it's resolved.
Checking What You're Owed
Your Settings → Payments page shows an "Owed to you" card in the PayPal section — your current balance, how many payouts are waiting, and a line for each campaign or challenge prize that hasn't been paid yet. If you have money waiting but haven't added a PayPal email, this card will flag it. Once a payout is sent, it moves into a "Recently paid" list you can expand to see your payment history.
How Payments Work
Payment Flow
- Artist Books You - Payment is held in escrow
- You Create Content - Complete and post your content
- You Submit Work - Submit your social media link
- Artist Approves - They review within 48 hours
- Payment Released - Funds sent to your payout account
When You Get Paid
Payment is released when:
- Artist approves all your submitted work
- OR the 48-hour auto-approval timer expires
Either way, you get paid!
The 48-Hour Guarantee
If an artist doesn't review your work within 48 hours:
- Work is automatically approved
- Payment is released to you
- This ensures you always get paid for completed work
Payment Timing
- Released when work is approved/auto-approved
- Direct transfer to your connected payout account (Stripe or PayPal)
- Stripe Express: Arrives in 2-5 business days (depends on your bank)
- Stripe Global Payments: Arrives in 2-5 business days (depends on your country and bank)
- PayPal: Processed weekly on Fridays — can take up to 7 days to arrive after processing
Challenge Prize Payments
When you win a challenge, the payment flow works differently from campaign bookings.
How Prize Payouts Work
- The artist announces winners after the challenge ends
- You receive a congratulations email with your prize details
- Stripe recipients: Your prize is sent to your connected Stripe account within a few business days of the announcement
- PayPal recipients: Your prize is added to the same weekly PayPal payout queue as your other earnings — processed every Friday, arriving up to 7 days after that
If Your Prize Hasn't Arrived
If your prize hasn't arrived within 5 business days of the announcement (Stripe) or a week after the next Friday PayPal processing (PayPal):
- Stripe: Check your Stripe account or bank account for pending deposits, and make sure your account is fully connected and verified (go to Settings → Payments)
- PayPal: Make sure your PayPal email is correct in Settings → Payments
- Use the Claim Missing Payment tool to submit an inquiry — our team will investigate and follow up
Got an email saying your prize payout couldn't be sent? If your Stripe account is connected but missing a payout destination (a bank account or debit card), SpaceLoud automatically emails you fix-it instructions — you don't need to wait or contact support first. Follow the link in that email to Settings → Payments and add your bank account or debit card in Stripe. Once a bank account is on your Stripe account, we re-send the prize automatically overnight. If it still hasn't arrived a day later, use the Claim Missing Payment tool.
Tracking Your Earnings
Dashboard Overview
Your earnings dashboard shows:
- Pending - Work submitted, awaiting approval
- In Progress - Active bookings
- Completed - Paid transactions
- Total Paid Out - The net total SpaceLoud has actually sent you so far, across campaign bookings, challenge prizes, and curator payments, after our platform fee (previously labeled "Total Earnings")
Payouts That Couldn't Be Sent
If a campaign payout fails, it doesn't disappear — it shows up in a red "couldn't be sent" card at the top of Settings → Payments, with the campaign, the amount, and the reason in plain words. The money stays safe with SpaceLoud until it's sent. See "A Payout That Couldn't Be Sent" under Troubleshooting below for what to do.
Payment History
View detailed history including:
- Artist name
- Campaign details
- Amount earned
- Payment date
- Transaction status
Viewing Your Payouts in Stripe
For a detailed breakdown of deposits, upcoming payouts, and tax documents, you can open your Stripe account directly from SpaceLoud:
- Go to Settings → Payments
- In the Stripe section, click "View Stripe Dashboard" (or "Manage Bank Details" if you're on Stripe Global Payouts)
If you're on Stripe Express (43 supported countries), the Stripe dashboard shows:
- Payout history and expected arrival dates
- Account balance and pending transfers
- Bank account details
- Tax forms (1099 for US influencers)
If you're on Stripe Global Payouts (74 additional countries), clicking "Manage Bank Details" lets you update your bank account information. Payout details for Global Payouts are tracked inside SpaceLoud rather than a standalone Stripe dashboard — your earnings dashboard above is the source of truth.
Troubleshooting
Payment Not Received
If your payment is delayed:
For Stripe (Express or Global Payments):
- Check your Stripe account or bank account for pending deposits
- Verify your bank details are correct
- Look for any Stripe verification requests via email
- Allow 2-5 business days after release
Got an email saying your payout couldn't be sent? See "A Payout That Couldn't Be Sent" just below — you can fix it and re-send it yourself in a couple of minutes.
For PayPal:
- Check the "Owed to you" card on Settings → Payments — if a payout isn't listed there, it's already been sent (look in "Recently paid") rather than delayed
- Remember PayPal payouts are processed weekly on Fridays — allow up to 7 days after the Friday they're processed
- Verify your PayPal email is correct in SpaceLoud settings
- Check your PayPal account balance and notifications for any holds
A Payout That Couldn't Be Sent
When SpaceLoud tries to send a campaign payout and it fails, three things happen:
- You get an "Action Needed" email explaining what went wrong
- The payout appears in a red "couldn't be sent" card at the top of Settings → Payments
- The money stays safe with SpaceLoud until it can be sent
The card tells you why each payout failed and what to do. The two reasons you can fix yourself:
"Your Stripe account had no bank account or card attached" — the most common one. Your Stripe account is connected, but Stripe has nowhere to send the money yet. This often happens when you connect Stripe and get your first payout before finishing the bank-account step.
"Your bank sent this back to us" — we sent the payout, but your bank rejected it, usually because the account number, branch code, or account-holder name on your Stripe account was wrong.
If this happens, we email you with the subject "Action Needed: Your Bank Returned Your Campaign Payout" so you know the money bounced and what to fix.
To fix either one:
- On Settings → Payments, click "View Stripe Dashboard" (or "Manage Bank Details" on Stripe Global Payments)
- Add a bank account or debit card, or correct the details that are wrong, and save
- Stripe sends you back to SpaceLoud — we re-send every waiting payout the moment you land back on the page, so in most cases you're done
- If a payout is still listed, press Retry payout on it. You'll see a confirmation when it's sent, or a plain-English reason if it still can't go through
You can press Retry payout once every 10 minutes per payout. A payout that failed because of a missing bank account is also retried automatically overnight once your bank account is in place.
Bank returns re-send automatically too — once you add new bank details. If your bank sent a payout back, add a different bank account (or connect a different Stripe account) and we'll re-send the payout for you overnight. This applies to campaign payouts and challenge prizes, and you'll get a "your payout has been re-sent" email when it goes out. We only re-send to a bank added after the payout bounced, so if you just corrected the same account you can press Retry payout yourself (campaign payouts) or reply to the email and we'll re-send it for you.
"This one failed on our side" — occasionally a payout fails for a reason that has nothing to do with your setup. There's no Retry button for these; our team is notified automatically and sorts it out, so no action is needed from you.
Still Missing After 5+ Days
Use our Claim Missing Payment tool to submit an inquiry. We'll automatically investigate the issue by checking payment records, Stripe transfers, and your account setup. You'll receive an email with findings and next steps.
Alternatively, contact us at hello@spaceloud.com with:
- Campaign/booking ID
- Expected payment amount
- Date work was approved
- Your Stripe Connect account email
Can't Set Up Stripe
If you're having trouble:
- Check email for Stripe verification requests
- Ensure all required info is provided
- Try a different browser
- Contact Stripe support directly
- Email hello@spaceloud.com if issues persist
Stripe Opening in the Wrong Country
When connecting Stripe, some users notice it opens with a different country than expected (e.g., US instead of Brazil).
Why This Happens:
Your Stripe account country is determined when you first click "Connect with Stripe" based on the location in your SpaceLoud profile. Once created, Stripe accounts cannot change their country—this is a Stripe platform limitation.
This occurs if you:
- First connected Stripe without setting your country (defaults to US)
- Changed your SpaceLoud location after first connecting Stripe
How to Fix It:
- Update your location in Settings → Edit Profile to your correct country
- Go to Settings → Payments
- Click "Disconnect Stripe" to disconnect your current account
- Click "Connect with Stripe" again
- Stripe will now open with your correct country
- Complete the onboarding for your country
Important Notes:
- You must set your correct country before clicking "Connect with Stripe"
- Each country has different requirements (e.g., Brazil requires CPF, US requires SSN)
- If you've already received payments to your old account, contact hello@spaceloud.com before disconnecting
Work Submitted But No Payment
Check the status on your Dashboard — bookings are filed under filters in the left sidebar on desktop, or behind the ☰ card at the top of the page on mobile:
- Final Review - Waiting for artist (48-hour timer running)
- Revision Requested - Artist needs changes (resubmit) — still under Approved & In Progress
- Completed - Payment should be in your account
Tax Information
Your Responsibilities
- Keep records of all earnings
- You may receive tax forms (1099 in the US)
- SpaceLoud doesn't provide tax advice
- Consult a tax professional for guidance
Record Keeping
Download payment records from your dashboard for tax purposes.
Need Help?
Missing a payment? Use our Claim Missing Payment tool for automatic investigation — it's the fastest way to resolve payment issues.
For other payment-related questions, contact hello@spaceloud.com with:
- Your account email
- Campaign or booking ID
- Description of the issue
- Screenshots if helpful
Response time: Typically within 24 hours.