Refund Policy

Our commitment to ensuring your music gets promoted.

Our Guarantee

We 100% guarantee that your music will be posted as outlined in your campaign. If it's not posted, you'll get a refund. It's as simple as that.

Subscriptions

Subscription fees are non-refundable. Your subscription will automatically renew at the end of each billing cycle (monthly or annual) unless you cancel it.

If you signed up for a free trial, your subscription will automatically begin and you will be charged when your free trial ends—unless you cancel before that date.

To cancel your subscription: You must cancel directly through your SpaceLoud account at Settings → Payments. Subscription cancellations cannot be made via email.

Challenges

Challenges are non-refundable once launched. Before launching, you can edit or cancel your challenge. Once live, the prize pool and fees are committed and cannot be refunded.

Cancelling an Autopilot Offer — 24-Hour Window

Campaign Autopilot accepts qualifying offers on your behalf and charges your payment method at the same moment, so you may end up paying for a creator you didn't personally pick. You get a window to undo that.

Within 24 hours of Autopilot accepting an offer, and as long as the influencer hasn't submitted any content yet, you can cancel it for a full refund — the whole amount, back to your original payment method (or to your SpaceLoud credit balance if you paid with credits).

To use it, open the support chat on any page and say which campaign you want cancelled. We'll confirm the details with you and process it right there. Autopilot is switched off on that campaign at the same time so nothing else is accepted automatically; you can turn it back on any time from the campaign details drawer.

This applies only to offers Autopilot accepted. Offers you accepted yourself are covered by the 14-day guarantee below. After 24 hours, or once the influencer has submitted content, the 14-day guarantee is your route.

The 14-Day Posting Deadline

When you accept an offer or book an influencer, they have 14 days to post your content.

How It Works

Timer starts when you accept the offer or the influencer accepts your booking
The influencer has 14 days to create and post the content
After 14 days, if they haven't posted, a "Get a refund" button appears in your dashboard
Click the button for an instant refund — no waiting, no questions asked

Where to Find the Refund Button

Go to your Dashboard
Find the booking in your Active or Accepted offers
If 14+ days have passed without a post, you'll see "Get a refund"
Click it and your payment is refunded immediately

This ensures you're never stuck waiting indefinitely for content that isn't coming.

Influencer Collaborations

You ARE eligible for a refund if:

The influencer does not post your content as agreed
The work is not completed within the required timeframe (14 days)
The booking or campaign requirements are not met
Campaign Autopilot accepted the offer for you, it's been less than 24 hours, and the influencer hasn't submitted anything yet

You are NOT eligible for a refund if:

The influencer completes your posts as expected
Screenshots and proof of posting are uploaded
The order is marked as completed

SpaceLoud provides two crucial touchpoints to ensure content and creator alignment: once at the time of booking and again during the final review. Refunds will not be issued if both steps have been approved.

If the posted content doesn't match what was agreed — for example, the influencer used a different song than the one you booked — contact support even if the submission was already approved. We review these cases individually.

Resolving Issues

If you run into an issue:

Try to resolve it directly - Use the messaging option in SpaceLoud to communicate with the influencer
Give them a chance - Most issues can be resolved through clear communication
Contact support - If it can't be resolved, reach out to us

Contact Us

Support chat - Available in your dashboard
Email - hello@spaceloud.com

We're here to help ensure your promotion goes smoothly.