Managing Offers & Bookings

Learn how to handle incoming offers and manage your active bookings.

Understanding Offers

When influencers apply to your campaign, you'll receive offers containing:

Their proposed rate for each platform
A personalized message about how they'll promote your song
Their social media stats and follower counts
Previous work examples and ratings
Curator channels (if applicable) — playlists, blogs, or review platforms with fixed pricing shown in violet-themed badges

Reviewing Offers

Finding Your Offers

Offers, counter-offers, and anything awaiting your response all live on your Dashboard — not under Book Influencers, which is only for browsing and booking creators.

Desktop: click the SpaceLoud logo in the top-left of the navbar, or go to spaceloud.com/artist/dashboard
Mobile: tap "Dashboard" in the bottom menu (the left-most tab)

Once you're there:

Look for offers in "Needs Attention" — counter-offers awaiting your reply appear here
Or click on your active campaign to see all of its offers

Evaluating Each Offer

Consider these factors:

Rate vs. Value - Is the price fair for their reach and engagement?
Creative Approach - Do they have interesting ideas?
Profile Quality - Check their portfolio and reviews
Platform Match - Are they strong on the platforms you need?

Trust Signals on the Offer Card and Review Drawer

Two extra signals can help you decide, shown on offer cards and in the review drawer when you open an offer:

Est. Views - a predicted view range for the platforms in this offer, based on the creator's recent post performance (or, for newer creators, similar-sized creators on that platform). Only shown when there's enough data to be a useful estimate.
Authentic badge - a shield icon next to the creator's name means SpaceLoud checked that their audience engagement holds up. See Authentic Engagement Badge for details — its absence doesn't mean anything is wrong with a creator.

Unreachable profile link warning: If we couldn't load a creator's profile on one of their platforms the last time we checked, you'll see an amber warning when you open their offer in the review drawer, naming the platform(s) affected. This means their public link isn't loading right now — the account may have gone private or been renamed — so we can't confirm their current follower count. It doesn't mean the creator is fake; you may want to ask them for a working link before accepting.

Campaign Autopilot

If Campaign Autopilot is on for a campaign (it's on by default for new campaigns), qualifying offers — priced at or below the rates you set for each platform — are accepted automatically up to your Autopilot budget. That means you may see fewer offers waiting in "Needs Attention," since the strongest, fairly-priced ones are already handled. You'll still see everything in your campaign's offer list, and you'll get an email summary each time Autopilot accepts on your behalf.

Curator channel offers are never auto-accepted — those always land in your queue for manual review. You can turn Autopilot off or adjust its budget anytime from the campaign details drawer on your Artist Dashboard. See Creating Your First Campaign for more on how it works.

New to SpaceLoud? Autopilot starts on for every new campaign with a $250 budget already filled in, so it's worth checking the campaign details drawer right after you create a campaign if you'd rather review every offer yourself. Each Autopilot acceptance is a real charge to your payment method — see Charges You Don't Recognize if a charge on your statement doesn't match an offer you remember accepting.

Can I Cancel an Offer After Accepting It?

If Autopilot accepted it for you, yes — for 24 hours. Autopilot chooses the creator on your behalf and charges your payment method at the same moment, so you get a window to undo that. Within 24 hours of the acceptance, as long as the influencer hasn't submitted any content yet, you can cancel for a full refund. Open the support chat (the bubble in the bottom corner of any page), tell us which campaign, and we'll take care of it in that conversation. Autopilot is switched off on that campaign at the same time so nothing else gets accepted automatically — you can switch it back on whenever you like.

If you accepted the offer yourself, or the 24 hours have passed, there's no self-serve cancel button — payment is already in escrow and the influencer may have begun work. What you still have is the 14-day guarantee below: if the influencer hasn't posted 14 days after acceptance, you get a full refund.

Outside those cases, email hello@spaceloud.com right away with the offer or campaign name. Cancellations are reviewed case by case and are far more likely to be approved before the influencer has posted anything.

An offer that's still pending — sent by you as a counter-offer, or sent to you by an influencer and not yet accepted — can be withdrawn or declined directly from your dashboard at any time, with no charge.

Your Three Options

Option 1: Accept Offer

Review the offer details
Optional: Deselect specific platforms or curator channels if you don't want all
Click "Accept"
You are charged immediately (combined total of platforms + curator channels)
Both parties receive email confirmation
Influencer/curator can begin creating content

If your card is declined when accepting (or countering) an offer, you'll see the actual reason from your bank or card issuer — for example, "Your card was declined" or "Your card has insufficient funds" — along with an "Update payment method" button that takes you straight to Settings → Payments. Update your card there and try accepting the offer again.

Option 2: Send Counter-Offer

If you like an influencer but want different terms:

Click "Counter-Offer"
Adjust the platform amounts to your preferred prices
Add a message explaining your counter-offer
Payment authorization hold created (not charged yet)
Influencer receives email with new amounts

Note on curator channels: Counter-offers are not available for pure curator proposals. For hybrid proposals (social platforms + curator channels), you can counter-offer on the social media amounts, but curator channel prices remain fixed.

If influencer accepts your counter-offer:

Payment hold is captured (you're charged)
Work begins

If influencer declines:

Payment hold is released (no charge)
You can send a new counter-offer or move on

Option 3: Decline Offer

If it's not the right fit:

Click "Decline"
The influencer will be notified
No payment processed
They can apply to your future campaigns

Managing Book Now Offers

When you send a Book Now offer:

Payment authorization hold is created
Influencer receives email notification
They can Accept or Decline

If you need to cancel before they respond:

Cancel from your dashboard
Payment hold is released immediately
You're not charged

Once accepted: Work begins and payment hold is captured

Managing Active Bookings

The 14-Day Posting Deadline

Influencers have 14 days from acceptance to post your content.

After 14 days without a post, a "Get a refund" button appears
Click it for an instant refund — no waiting, no questions asked
This protects you from influencers who don't deliver

When Will Influencers Post?

Influencers typically post quickly—often the same day or within a few days of accepting your booking. While they have the full 14-day window, most are eager to deliver promptly.

How Long Do Posts Stay Up?

Posts must remain live for a minimum of two weeks. In practice, most influencers leave promotional content up permanently, giving your music extended exposure beyond the initial campaign period.

Tracking Progress

Your dashboard shows:

Current status of each booking (Accepted, In Progress, Final Review)
Submission progress per platform
48-hour review timer when work is submitted
Refund availability countdown (after 7 days, shows days until refund is available)

Communicating with Influencers

Use the built-in messaging system in each offer
Be clear about your expectations upfront
Respond to questions promptly

Handling Issues

If something isn't right:

Discuss concerns with the influencer first
Request revisions during the review period
Contact hello@spaceloud.com for help with disputes